Work Experience

• Chief Information Security Office (CISO) – Conduent, Florham Park, NJ, 2021-Current

  • Strategic Cybersecurity Leadership: Orchestrated comprehensive cybersecurity strategy, driving risk mitigation and compliance. Led cross-functional teams to align technology, policies, and processes, resulting in enhanced resilience against advanced threats.
  • Incident Response and Threat Management: Directed rapid incident response efforts, minimizing downtime and data loss during critical security breaches. Pioneered proactive threat intelligence initiatives, leveraging AI-driven analytics to detect and neutralize emerging threats, reducing incident response time.
  • Regulatory Compliance & Governance: Spearheaded compliance initiatives, ensuring adherence to industry standards (ISO 27001, NIST, GDPR, PCI & SOC) and other regulatory requirements. Collaborated with legal and compliance teams to streamline data protection efforts, achieving and maintaining GDPR compliance, and reducing potential liabilities.
  • Team Development & Training: Built high-performing cybersecurity teams through mentorship and training programs. Implemented a customized skills development curriculum, enhancing team members' technical expertise and fostering a culture of continuous learning.

• Infrastructure CTO (VP), ePayments/Lending Solutions – Fiserv, Inc., Alpharetta, GA, 2019 – 2023

  • Single point of accountability for various groups & Business Units to provide the infrastructure services required to get clients both into and performing in production
  • Ensures first in class availability, reliability and security across our production applications 24/7 by the applying Application Operations (AppOps) standards across the firm
  • Leader of technology service improvement through execution of both strategic and tactical initiatives
  • Driving efficiency and optimization in alignment with business priorities and annual operating plan

• Vice President Professional Services, Technology – Fiserv, Inc., Alpharetta, GA, 2017 – 2019

  • Executed the coordination and delivery 120,000+ project portfolio hours (across Fiserv’s ePayments, FRMS, Credit Union and Lending Solutions business units) annually across revenue enablement, new client implementations, cyber security initiatives, public / private cloud adoption and technology refresh
  • Accountable for the executive relationship across the Fiserv Technology Service groups as well as supporting Fortune 500 clients through Quarterly Business Reviews and technology strategy design
  • Close partnership and coordination with our Project Management Office (PMO) including but not limited to the transformation towards DevOps, Kanban and Agile methodologies
  • Provided mentoring, leadership, prioritization and strategy for a 50+ person multidiscipline engineering organization (Windows, Linux, Firewall, XML, WAN, LAN, Security, Monitoring and Program Management)

• Director, Platform Delivery – Fiserv, Inc., Alpharetta, GA, 2014 – 2017

  • Managed vendor relationships across our monitoring pillars; driving towards KPIs and business objectives
  • Multi-discipline innovative technology leader providing risk management, strategy and governance for several distinct areas including webMethods Engineering, Windows PCI and Compliance and multiplatform Enterprise Monitoring
  • Providing leadership and guidance for the Windows server patching program, audit compliance (PCI, FFIEC, SSAE 16, and internal audits), technical service requests and change implementation functions within the Microsoft Windows platform
  • Partnered with executive leadership team to develop the direction and strategy in the rollout of a multi-terabyte enterprise-class Splunk deployment driving towards both security and operational goals
  • Leading a dedicated team that provides technical support for all monitoring related activities including the hybrid transformation of traditional monitoring and next-generation monitoring platforms
  • Led transformation of the webMethods Engineering team including a new direction, strategy while optimizing remaining resources and increasing the overall quality of the platform